Terms of Service

Last updated: September 29, 2026

1. About these Terms

These Terms govern your use of 8aclimbing.com and purchases from the online store operated by 8AClimbing Inc., trading as 8A Climbing (“8A,” “we,” “us,” or “our”).

Please read these Terms together with our Refund & Return Policy, Shipping Policy, Privacy Policy, Size Guide, and the information provided on product pages and at checkout.

Nothing in these Terms excludes or limits rights, remedies, warranties, or protections that cannot lawfully be excluded or limited.

2. Eligibility and website use

To place an order, you must have the legal capacity to enter into the purchase contract. If you do not, a parent or legal guardian must complete the purchase on your behalf.

You agree to provide accurate purchase and contact information and use only payment methods you are authorized to use.

You must not:

• Use fraudulent payment or identity information.

• Attempt to access accounts or systems without authorization.

• Introduce malicious software or disrupt the website.

• Infringe intellectual property or privacy rights.

• Use automated tools to interfere with the store.

• Use the website for unlawful or abusive purposes.

3. Products and made-to-order production

Our online apparel is made to order. Please review the product description, garment measurements, care instructions, and delivery information before purchasing.

Colours may appear differently across screens. Minor production differences in fabric texture, colour, and print placement may occur. Garment measurements may vary by approximately 1–3 cm, as described in our Size Guide.

Minor variations do not necessarily indicate a defect. These statements do not excuse material differences from the product description or limit remedies for defective, damaged, or incorrectly supplied items.

4. Prices and payment

Prices are displayed in Canadian dollars unless otherwise identified.

Applicable taxes, shipping charges, and the total amount payable are shown at checkout before you complete your purchase.

We may change prices for future purchases. We will not increase the price of an existing order without your agreement.

Payments are handled through the providers available at checkout. We do not store full payment-card numbers in our own business records.

5. Orders and availability

Before submitting an order, check the products, quantities, sizes, colours, contact details, delivery address, charges, and delivery information.

We may decline or cancel an order for a legitimate reason, including suspected fraud, unauthorized payment, unavailable products, delivery restrictions, or a material pricing or technical error, subject to applicable law.

If a problem affects your order, we will notify you promptly. We will not substitute a materially different product or charge an increased price without your agreement.

If we cancel an order, we will refund the amounts paid for the cancelled items and any applicable shipping charges within the timeframe required by law.

6. Order confirmations and contract information

We provide purchase information through our product pages, checkout, policies, and order communications.

We will send you an order confirmation and provide a copy of the sales contract containing the information required by applicable law, within the required timeframe.

Please retain your order confirmation and related communications.

7. Order changes and cancellations

Contact orders@8aclimbing.com immediately if you need to change or cancel an order.

We will try to accommodate requests before production begins. Once production starts, voluntary changes or cancellations may not be possible.

This does not limit cancellation, refund, or other rights available under applicable law.

8. Production, shipping, and delivery

Unless otherwise stated on the product page:

• Production: Estimated at 3–7 business days.

• Shipping after production: Estimated at 9–14 business days.

• Total delivery: Estimated at 12–21 business days from placing your order.

Business days exclude weekends and public holidays. Production issues, customs processing, and carrier disruptions may affect these estimates.

8A is based in Jasper, Alberta. Online orders ship directly from production partners. Shipping origin may vary by product and fulfilment location.

Available destinations and shipping charges are shown at checkout. Please review our Shipping Policy for further details.

If an order appears lost, arrives damaged, or is marked delivered but cannot be located, contact support@8aclimbing.com. We will investigate and work toward an appropriate resolution.

Delivery estimates and carrier investigations do not limit your rights under applicable law.

9. Returns, exchanges, and refunds

Our Refund & Return Policy explains eligibility, request deadlines, item condition requirements, shipping responsibilities, exchanges, refunds, and remedies for defective or incorrect items.

Contact support@8aclimbing.com before returning an item so we can provide instructions.

Nothing in that policy or these Terms limits remedies required by applicable law.

10. Payment disputes

If you have a problem with an order, please contact us so we can try to resolve it.

Contacting us is not a condition of exercising rights available through your bank, payment provider, or applicable law.

We may provide relevant order, payment, communication, and delivery records when responding to a payment dispute. Personal information is handled under our Privacy Policy and applicable law.

11. Intellectual property

Content on this website, including branding, graphics, artwork, photographs, videos, and text, is owned by 8A or used with permission from its rights holder.

You may browse the website and share links for lawful personal purposes.

Except where permitted by law or authorized by the relevant rights holder, you may not reproduce, distribute, modify, or commercially exploit protected content without permission.

Third-party trademarks and content remain the property of their respective owners.

12. Reviews and other submissions

You retain ownership of content you submit.

When you submit a review for publication, you give us a non-exclusive, royalty-free licence to display it through our store and review services for that purpose.

We may adjust formatting and moderate reviews for unlawful content, personal information, spam, or violations of these submission requirements. We will not materially edit a reviewer’s wording without permission or remove a review solely because it is negative.

Promotional use of photographs, videos, testimonials, or stories requires appropriate permission through clear submission terms or a separate agreement. Sending content to customer support does not automatically authorize advertising use.

You must have the rights and permissions necessary to submit content. Do not submit unlawful, misleading, infringing, defamatory, or abusive material.

Personal information within submissions is handled under our Privacy Policy.

13. Third-party services and links

Our store uses third-party providers for services such as hosting, payments, production, delivery, reviews, and communications.

Services you choose to use may have additional terms and privacy policies. Review those where applicable.

External links are provided for convenience. We do not control independent websites or their content.

Using a service provider does not remove obligations we owe you as the seller under applicable law.

14. Product use and safety

Our apparel and ordinary accessories are not personal protective equipment or climbing safety equipment.

Do not use apparel, bags, straps, or ordinary accessories for load-bearing, anchoring, belaying, hauling, fall protection, rescue, or other life-safety purposes.

Climbing and training involve risks. Use appropriate certified safety equipment, follow its instructions, and obtain suitable instruction for your activity.

Product photographs and website content are not substitutes for professional instruction or safety advice.

This section does not exclude liability or legal rights relating to defective products, negligence, or other matters where exclusion is prohibited by law.

15. Website information and availability

We make reasonable efforts to keep product information and website content accurate and current.

We may correct errors and update content. If a material error affects an existing order, we will notify you and arrange an appropriate resolution.

Website access may be interrupted by maintenance, technical problems, or events outside our reasonable control.

This section does not exclude warranties, representations, or obligations that apply by law.

16. Liability

To the extent permitted by applicable law, we exclude liability for indirect or consequential losses arising from website use or purchases.

For claims concerning a purchased product that may lawfully be capped, our aggregate liability is limited to the amount paid for that product and its attributable shipping charges.

These exclusions and limitations do not apply to:

• Fraud or wilful misconduct.

• Death or personal injury caused by negligence.

• Statutory warranties or consumer remedies that cannot lawfully be limited.

• Any other liability that cannot lawfully be excluded or limited.

An exclusion or limitation applies only to the extent permitted by the law applicable to the claim.

17. Events outside our control

Events outside our reasonable control, including natural disasters, wildfires, transport disruptions, labour disputes, or government restrictions, may affect performance.

We will take reasonable steps to communicate material delays and address affected orders.

This section does not remove cancellation, refund, delivery, or other rights available under applicable law.

18. Governing law and disputes

These Terms are governed by Alberta law and the applicable federal laws of Canada, subject to mandatory protections that apply in your jurisdiction.

Disputes may be brought before courts with lawful jurisdiction.

Nothing in these Terms requires you to give up a right to bring a claim in a court or forum available under applicable consumer protection law.

19. Changes to these Terms

We may update these Terms for future website use and purchases. The current version will show its updated date.

Updates do not retroactively change an existing purchase without a lawful basis or your agreement where required.

20. Severability

If a provision is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

21. Contact

8AClimbing Inc.
Jasper, Alberta, Canada

General and Terms enquiries:
hello@8aclimbing.com

Order changes and cancellations:
orders@8aclimbing.com

Returns and product support:
support@8aclimbing.com

We typically acknowledge enquiries within 1–2 business days.