Privacy Policy

Last updated: September 29, 2026

1. Who we are

8AClimbing Inc., operating as 8A Climbing (“8A,” “we,” “us,” or “our”), is based in Jasper, Alberta, Canada.

This policy explains how we collect, use, disclose, retain, and protect personal information when you visit 8aclimbing.com, purchase from us, contact us, submit content, request community support, or subscribe to our communications.

We handle personal information in accordance with applicable Canadian privacy laws, including Alberta’s Personal Information Protection Act and the federal Personal Information Protection and Electronic Documents Act where applicable.

2. Information we collect

Information you provide

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number, and other contact details.

• Billing and shipping addresses.

• Order details and purchase history.

• Information provided when requesting support, a return, or an exchange.

• Messages, photographs, videos, reviews, testimonials, or stories you submit.

• Marketing preferences and consent records.

• Information provided in partnership or community-support requests.

Please provide only information relevant to your request. Do not send payment-card numbers or other sensitive information by email.

Payment information

Payments are processed through the payment providers available at checkout.

We receive transaction information needed to confirm payments, fulfil orders, process refunds, and help prevent fraud. We do not store full payment-card numbers in our own business records.

Payment providers handle information under their own privacy practices. Their privacy policies apply to information they collect and process independently.

Website and device information

Our store and its service providers may collect:

• IP address and approximate location.

• Browser and device information.

• Pages visited, referral sources, and store interactions.

• Cookie identifiers.

• Website and checkout events.

• Privacy preferences and consent choices.

The information collected depends on the technologies in use and your applicable consent choices.

3. How we use personal information

We use personal information for purposes including:

• Processing payments and fulfilling orders.

• Arranging production, shipping, and delivery.

• Sending order confirmations and tracking updates.

• Responding to enquiries and resolving product issues.

• Processing returns, exchanges, and refunds.

• Maintaining accounting, tax, and business records.

• Protecting against fraud and securing the store.

• Understanding and improving the shopping experience.

• Managing reviews and other content you submit.

• Assessing partnership and community-support requests.

• Sending promotional communications where permitted by law and your consent choices.

If we propose a new purpose that requires additional consent, we will explain that purpose and obtain consent before proceeding.

4. Reviews, photographs, and customer stories

If you submit a review for publication, the review and the identifying information shown in the submission process may appear publicly.

Please avoid including personal information you do not want published, including information about other people.

Permission to publish a review does not automatically give us permission to use your photographs, videos, or story in advertising. We will obtain appropriate permission for promotional use, either through clear submission terms or a separate request.

If your content identifies another person, you must have appropriate permission to submit it. Content involving children requires particular care and appropriate parent or guardian permission.

Contact us if you have a concern about personal information in published content. We will assess the request under applicable law and the permissions associated with that content.

5. Consent and your choices

We obtain consent where required by applicable law. The appropriate form of consent depends on the information involved, its sensitivity, and the proposed use.

When you provide information to place an order, we use it for activities reasonably necessary to complete that order. Purchasing does not automatically enrol you in optional marketing.

You may withdraw consent for optional processing through available preference controls or by contacting us. Withdrawal does not affect processing already completed lawfully.

If you withdraw consent for information necessary to provide a service, we may be unable to continue that service. We will explain the consequences where applicable.

We may collect, use, or disclose information without consent where applicable law permits or requires it.

6. Information sharing

We do not sell personal information for payment.

We disclose information where reasonably necessary to:

• Shopify: To operate our store, support checkout, and provide related platform services.

• Payment providers: To process payments and refunds and perform payment-related fraud checks.

• Production partners: To manufacture and fulfil orders.

• Delivery providers: To ship and deliver purchases.

• Business service providers: To support communications, accounting, customer service, and store operations.

• Analytics and advertising providers: Where these services are enabled and permitted by applicable law and your consent choices.

• Professional advisers: Where necessary for accounting, legal, insurance, or related business purposes.

• Authorities or other parties: Where disclosure is required or permitted by law.

Production and delivery partners may receive your name, shipping address, order details, and contact information needed to fulfil and deliver your order.

We limit disclosures to information reasonably necessary for the relevant purpose and use appropriate contractual or other safeguards for providers processing information on our behalf.

Some providers also process information independently under their own privacy policies. This may include services you choose to use at checkout.

7. Processing outside Canada

We use service providers that may process or store personal information outside Canada, including technology, payment, production, and delivery providers.

Information processed abroad may be subject to the laws of that jurisdiction and access by courts, law-enforcement agencies, or government authorities.

Our Privacy Officer can answer questions about overseas service providers and provide information about our policies and practices concerning them, including processing locations, purposes, and safeguards.

Contact hello@8aclimbing.com to request this information.

8. Cookies and similar technologies

Our store uses cookies and similar technologies for functions such as:

• Shopping-cart functionality and checkout.

• Security and fraud prevention.

• Store operation.

• Remembering privacy preferences.

Where enabled, additional technologies may support analytics, advertising measurement, personalized advertising, and remarketing.

We obtain consent for optional technologies where required by applicable law. Your choices are managed through the privacy controls available on our store.

You can also manage cookies through your browser settings. Blocking certain cookies may affect store functionality.

Browser controls and store privacy settings may work differently. Contact us if you need help understanding the choices available.

9. Marketing communications

We send promotional communications only where permitted by applicable law.

These may include product updates, collection announcements, community news, and offers.

Promotional emails include an unsubscribe mechanism. You may also contact us to withdraw marketing consent. We process unsubscribe requests within the timeframe required by law.

Unsubscribing from marketing does not stop necessary communications concerning an existing order, return, refund, exchange, or support request.

10. Information retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Fulfilling orders and providing support.

• Handling returns, disputes, and claims.

• Meeting tax, accounting, and legal obligations.

• Maintaining consent and transaction records.

• Preventing fraud and protecting legal rights.

Retention periods vary according to the information, its purpose, and applicable requirements.

When information is no longer needed, we delete it, anonymize it, or dispose of it securely. Where information must be retained, we limit its use to the relevant permitted purposes.

11. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle.

We restrict access to personal information to people and providers who need it for their work.

No method of online transmission or storage is completely secure. Contact our Privacy Officer promptly if you believe your information has been compromised in connection with our store.

12. Privacy breaches

If we become aware of a privacy breach involving personal information under our control, we will assess the incident and take reasonable steps to contain, investigate, and address it.

We will keep breach records and notify the appropriate privacy regulator, affected individuals, and other parties where required by applicable law.

13. Access, correction, and privacy requests

Subject to applicable law, you may request:

• Access to personal information we hold about you.

• Information about how it has been used or disclosed.

• Correction of inaccurate or incomplete information.

• Withdrawal of consent for optional processing.

• Deletion of information we no longer need to retain.

Deletion is subject to applicable retention requirements and other lawful grounds for keeping information.

We may request information reasonably necessary to verify your identity. Please do not send identity documents unless we request them through an appropriate process.

We will respond within the timeframe required by law. If an exception or extension applies, we will explain it as required.

14. Privacy concerns

Contact our Privacy Officer with questions or complaints about our handling of personal information.

We will review your concern and respond as required by applicable law.

You may also contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada, as applicable.

15. Third-party websites

Our website may link to external websites or services. Their privacy practices are governed by their own policies.

Review those policies before providing personal information.

16. Changes to this policy

We may update this policy as our services, providers, technologies, or practices change.

The current version will be posted here with its updated date. Where required, we will provide additional notice or obtain consent for material changes.

17. Contact

8AClimbing Inc.
Jasper, Alberta, Canada
hello@8aclimbing.com

Please use “Privacy request” in your email subject line.

We typically acknowledge general enquiries within 1–2 business days. Formal privacy requests may take additional time, subject to applicable legal deadlines.