8A Climbing FAQ

Delivery

How long does delivery take?

Our apparel is made to order. Please allow:

  • Production: 3–7 business days.

  • Shipping after production: 9–14 business days.

  • Estimated total: 12–21 business days from order to delivery.

Business days exclude weekends and public holidays. Delivery times are estimates; customs processing and carrier delays may extend them.

If you’re ordering for a trip, event, or gift, please allow for the full production and shipping timeframe.

Why isn’t my order shipped immediately?

Each piece is produced after you place your order. This helps us avoid producing large quantities of apparel before it is needed.

Where do orders ship from?

8A is based in Jasper, Alberta. Online orders ship directly from our production partners in North America or Asia, depending on the product and fulfilment location.

Shipping

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery address and order. You’ll see the shipping charge before completing your purchase.

Where do you deliver?

We currently deliver within Canada.

Orders

Can I track my order?

Yes. Once your order ships, you’ll receive a shipping confirmation with tracking information.

Please allow a few days for the first carrier update to appear.

What if my order arrives damaged, defective, or incorrect?

Contact support@8aclimbing.com with your order number, a description of the issue, and clear photos of the item. If the packaging arrived damaged, please include photos of it too.

We’ll review the issue and help arrange a resolution.

Returns

What if I ordered the wrong size?

Contact support@8aclimbing.com to request a return or exchange.

Eligibility, request deadlines, item condition requirements, and return shipping responsibilities are outlined in our Refund Policy.

Please contact us before sending anything back so we can provide the correct return instructions.

Do you offer refunds?

Yes. Refunds are available for eligible returns under our Refund Policy.

Please review the policy for full conditions and refund details.

Products and Sizing

How do your pieces fit?

The Skeleton Tee and Skeleton Hoodie have a relaxed, oversized, unisex fit.

Check each product’s size guide for garment measurements, as sizing varies between pieces.

What size should I choose?

Measure a similar garment you already own and enjoy wearing, then compare it with the product’s size guide.

Your usual size is a starting point for the intended oversized fit. If you prefer less room, compare the measurements of the next size down before choosing.

If you need help, email support@8aclimbing.com with the product you’re considering and your measurements.

Are your products in stock?

Our online apparel is made to order. Please allow for both production and shipping.

Care

How should I care for my apparel?

Always follow the care label on your garment.

For printed apparel:

  • Wash inside out in cold water.

  • Use a gentle cycle with similar colours.

  • Hang dry where the care label permits.

  • Avoid ironing directly on the graphic.

About 8A

What is 8A Climbing?

8A is an independent climbing brand based in Jasper, Alberta.

We believe climbing can change the course of a life.

That belief guides how we build the brand, develop our collection, and support the climbing community.

We build premium climbing products for climbers. We price them fairly because that’s how we believe a climbing brand should operate.

Contact

How can I reach you?

General enquiries: hello@8aclimbing.com
Order enquiries: orders@8aclimbing.com
Product support, sizing, and returns: support@8aclimbing.com

Please include your order number when contacting us about an existing order.

We typically reply within 1–2 business days.