8A Climbing FAQ

DELIVERY

How long does delivery take?
All 8A pieces are made to order.

Production: 3–7 business days
Shipping: 9–14 business days

Most orders arrive within 2–3 weeks (12–21 business days).

Why does delivery take longer?
Each piece is produced after your order is placed.

This keeps quality consistent and avoids unnecessary production.

We make gear the same way we train — deliberately.

Where do orders ship from?
Orders ship from our production partners in North America or Asia, depending on availability and location.

Do you offer free shipping?
Yes. Free shipping on orders over $125 CAD.

Do you ship internationally?
We currently ship within Canada.

Can I track my order?
Yes. You’ll receive a tracking number once your order ships.

Tracking updates may take a few days to appear.

What if there’s an issue with my order?
If your order arrives damaged, defective, or incorrect, contact us and we’ll make it right.

What if I ordered the wrong size?
Returns or exchanges can be requested within 30 days.

Items must be:

Do you offer refunds?
Yes. Refunds are available for eligible returns within 30 days.

How do your pieces fit?
Oversized fit. Relaxed through the body with a dropped shoulder.
Built for movement and long sessions.

What size should I choose?
Take your normal size for an oversized fit.
Size down for a more standard fit.

Are your products in stock?
No. All products are made to order.

How should I care for my gear?
Machine wash cold.
Wash inside out.
Hang dry when possible.

Avoid high heat, fabric softener, and ironing directly on graphics.

What is 8A Climbing?
8A is an independent climbing brand.

Built by climbers.
Tested in real conditions.

No extras. No noise.
Just climbing.

How can I reach you?

We typically reply within 1–2 business days.