Shipping policy

Shipping Policy

Last updated: September 29, 2026

This policy explains production, shipping, and delivery for purchases made through 8aclimbing.com, operated by 8AClimbing Inc., trading as 8A Climbing.

Please read it together with our Terms of Service, Refund & Return Policy, and product-page information.

1. Made-to-order apparel

Our online apparel is produced after you place your order. Please allow time for both production and shipping.

If you are ordering for a trip, event, or gift, consider the full estimated delivery period before purchasing.

2. Production and delivery estimates

Unless otherwise stated on the product page:

Stage Estimated timeframe
Production 3–7 business days
Shipping after production 9–14 business days
Total from order to delivery 12–21 business days

Business days exclude weekends and public holidays. Holidays observed by production partners and carriers may affect these estimates.

Delivery times are estimates, not guaranteed arrival dates. Production issues, customs processing, carrier disruptions, severe weather, and busy periods may extend delivery.

We will take reasonable steps to communicate material delays affecting your order.

These estimates do not limit rights or remedies available under applicable law.

3. Shipping destinations and origin

We currently deliver within Canada.

8A is based in Jasper, Alberta. Online orders ship directly from our production partners in North America or Asia, depending on the product and fulfilment location.

Products are not necessarily manufactured or dispatched from Jasper.

4. Shipping charges

Shipping charges are calculated at checkout based on your order, delivery address, and selected shipping service.

You will see the shipping charge and total amount payable before completing your purchase.

5. Customs and import charges

Orders dispatched from outside Canada may pass through customs.

Any duties, taxes, or other charges collected by 8A are shown at checkout. Depending on the shipment’s import arrangements, charges not collected at checkout may be assessed by customs or the carrier upon import or delivery.

Contact orders@8aclimbing.com before purchasing if you need clarification about whether additional import charges may apply to your order.

6. Tracking your order

We will email tracking information when it becomes available.

A tracking number or shipping label may be created before the carrier receives the package. Please allow a few days for the first carrier update.

If you have not received a shipping update after 10 business days, contact orders@8aclimbing.com with your order number.

This enquiry timeframe does not change the estimated delivery period or limit your legal rights.

7. Delivery addresses and order changes

Please check your delivery address carefully, including the recipient’s name, street address, postal code, and any apartment, unit, or suite number.

If you need to change an address or another order detail, contact orders@8aclimbing.com immediately.

We will try to accommodate changes before fulfilment progresses too far. Changes cannot be guaranteed once production or shipping arrangements have begun.

If an order is returned because of an incorrect or incomplete address you supplied, reasonable additional shipping charges may apply. We will explain and confirm those charges before arranging another shipment.

8. Split shipments

Items in one order may be dispatched separately. You may receive multiple packages and tracking numbers at different times.

We will not charge additional shipping solely because we choose to split your order into separate shipments.

9. Delayed or missing deliveries

Contact support@8aclimbing.com if:

  • Delivery exceeds the stated estimate.

  • Tracking stops updating for an extended period.

  • The carrier reports a delivery problem.

  • The package is marked delivered but cannot be located.

For a package marked delivered, check the delivery location, building reception or mailroom, household members, and any carrier delivery photographs or notes.

We will investigate with the production partner and carrier and work with you toward an appropriate resolution. We may request information reasonably necessary to investigate.

A delivery scan does not automatically resolve every missing-package claim. Carrier investigations do not limit rights or remedies available under applicable law.

10. Damaged, defective, or incorrect items

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, contact support@8aclimbing.com promptly with:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item and issue, where possible.

  • Photographs of the packaging if it arrived damaged.

Please retain the packaging while we assess the issue, where practical.

Our Refund & Return Policy explains the available remedies. A request to report an issue promptly does not restrict rights available under applicable law.

11. Cancellations

Contact orders@8aclimbing.com immediately if you need to cancel an order.

We will try to accommodate requests received before production begins. Once production starts, voluntary cancellation may not be possible.

This does not prevent an eligible return or limit statutory cancellation or refund rights. Please review our Refund & Return Policy and Terms of Service.

12. Events outside our control

Events such as natural disasters, wildfires, transport disruptions, labour disputes, production interruptions, customs delays, or government restrictions may affect production and delivery.

We will take reasonable steps to communicate material delays and address affected orders.

These circumstances do not automatically remove obligations or remedies that apply under consumer protection law.

13. Your consumer rights

This policy does not exclude or limit rights or remedies available under applicable law.

Where mandatory legal protections differ from this policy, those protections take precedence.

14. Contact

Order status, address changes, and cancellations:
orders@8aclimbing.com

Missing deliveries, damage, and product issues:
support@8aclimbing.com

Please include your order number.

We typically acknowledge enquiries within 1–2 business days.