Refund & Return Policy

Last updated: September 29, 2026

This policy applies to purchases made directly through the 8A Climbing online store, operated by 8AClimbing Inc.

Made-to-order apparel

Our online apparel is produced after you place your order. Please review the product description, product details, and Size Guide before purchasing.

We accept eligible returns and exchanges under the conditions below.

Colours may appear differently on different screens. Minor differences in fabric texture, colour, and print placement may also occur during production. Garment measurements may vary by approximately 1–3 cm, as noted in our Size Guide.

A minor variation does not necessarily indicate a defect. If you believe an item differs materially from its description or measurements, or has a manufacturing defect, contact us so we can assess it.

Return eligibility

To request a wrong-size or change-of-mind return or exchange, contact support@8aclimbing.com within 30 days of delivery.

Items must be:

• Unworn, apart from being tried on to check the fit.

• Unwashed and unaltered.

• In their original condition.

• Free from chalk, odours, outdoor debris, pet hair, stains, and other signs of use.

• Undamaged after delivery.

These conditions apply to standard returns. They do not prevent you from reporting a defect discovered during normal use or exercising rights available under applicable law.

Wrong-size and change-of-mind returns

Eligible apparel may be returned if you ordered the wrong size or changed your mind.

For these returns, you are responsible for return shipping costs. Original shipping charges are non-refundable unless applicable law requires otherwise.

Please compare the garment measurements with a similar item you already own before ordering.

Contact us before sending anything back. We will confirm eligibility, provide the return address, and explain the next steps.

Size exchanges

For an approved first size exchange:

1. You pay to return the original item to the address we provide.

2. We inspect the returned item to confirm eligibility.

3. Once approved, 8A covers the production and standard shipping costs of one replacement item per order.

For additional size exchanges, you are responsible for return shipping and the replacement production and shipping costs. We will confirm those costs before you agree to proceed.

Replacement sizes are subject to availability. If the requested size is unavailable, we will offer an eligible refund or discuss another option with you.

Replacement apparel is made to order. Please allow 3–7 business days for production, followed by an estimated 9–14 business days for shipping. These are estimates, not guaranteed delivery dates.

These exchange charges and limits do not apply to remedies for confirmed defective, damaged, or incorrectly supplied items.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact support@8aclimbing.com promptly.

Please include:

• Your order number.

• A description of the issue.

• Clear photos showing the item and the issue, where possible.

• Photos of the packaging if it arrived damaged.

Reporting an issue within 30 days helps us investigate promptly. This request does not limit any longer period or other rights available under applicable law.

For a confirmed damaged, defective, or incorrect item, we will arrange an appropriate replacement or refund at no cost to you, subject to applicable law. If a return is required, we will provide prepaid return instructions or agree with you on reimbursement of reasonable return shipping costs.

If the entire order is refunded because it is defective, damaged, or incorrectly supplied, the refund includes the original shipping charge. If only part of an order is affected, we will explain the shipping refund applicable to that resolution, consistent with applicable law.

Replacement items require a new production and delivery period.

Items excluded from standard returns

The following are excluded from change-of-mind returns and exchanges:

• Gift cards and digital products.

• Items clearly marked final sale when purchased.

• Opened consumable products.

• Apparel worn beyond being tried on.

• Washed or altered apparel.

• Items damaged after delivery through use, improper care, or accidental damage.

These exclusions do not limit rights or remedies for defective, damaged, or incorrectly supplied products under applicable law.

Order cancellations and changes

Email orders@8aclimbing.com immediately if you need to cancel or change an order.

We will try to accommodate requests received before production begins. Because orders may enter production quickly, changes and cancellations cannot be guaranteed.

Once production begins, we generally cannot accommodate voluntary changes or cancellations. This does not affect cancellation or refund rights available under applicable law.

How to return an item

1. Contact us

Email support@8aclimbing.com with your order number and reason for the return.

2. Wait for instructions

We will confirm eligibility and provide the correct return address, instructions, and any applicable shipping arrangements.

Please do not send items to the address printed on your package or our Jasper mailing address without instructions. Sending a return to an incorrect address may delay processing or prevent us from receiving it.

3. Ship your return

For customer-paid returns, use a tracked shipping service and retain your receipt and tracking number.

For defective, damaged, or incorrect items, follow the shipping instructions we provide.

4. Inspection

We aim to inspect returns and confirm the outcome within five business days of receipt.

If a standard return is not eligible, we will explain the reason and discuss the available next steps with you.

Refunds

We will notify you when your return has been inspected and whether the refund is approved.

Approved refunds are issued to the original payment method within 10 business days of approval, or sooner where applicable law requires.

Your bank or payment provider may require additional time to display the credit.

If your refund has not appeared after the stated processing period, contact support@8aclimbing.com.

Delivery problems

If your order appears lost, arrives damaged, or is marked delivered but cannot be located, contact support@8aclimbing.com promptly.

We will investigate with the production partner and carrier and work with you toward an appropriate resolution. An investigation does not limit your rights under applicable law.

Please check your delivery address carefully before ordering. If an order is returned because of an incorrect or incomplete address you supplied, reasonable additional shipping charges may apply. We will explain and confirm any charges before arranging another shipment.

Your consumer rights

This policy provides our standard return and exchange terms. It does not exclude, restrict, or replace rights or remedies available under applicable consumer protection laws.

Where applicable law provides different or additional rights, that law takes precedence over this policy.

Contact

Returns, exchanges, and product issues:
support@8aclimbing.com

Order changes and cancellation requests:
orders@8aclimbing.com

Please include your order number when contacting us.

8AClimbing Inc.
Jasper, Alberta, Canada